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Drift

★★★★4.41.1k reviewsCustom pricing

A conversational marketing platform combining live chat with AI-driven lead qualification for B2B sites.

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Summary

Drift's focus on qualifying and routing B2B sales leads through chat goes further than Crisp's more general-purpose support chat, aimed specifically at marketing/sales teams rather than customer support.

Strengths

Ease of Use
78
Value
65
Features
84
Support
76

Pricing

Starter
Custom pricing
  • Core features
  • Community support
  • Limited usage
Pro
Custom pricing
  • Everything in Starter
  • Priority support
  • Higher usage limits
  • Advanced features
Enterprise
Custom
  • Everything in Pro
  • Dedicated account manager
  • SSO & advanced security
  • Custom contracts

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