Freshworks' live chat and messaging product for customer support teams. It's best suited to support teams that want a proven, widely-adopted tool rather than an unproven newcomer. As with most tools in helpdesk & support, it's worth comparing pricing tiers closely since the free/entry plan often caps out fast for growing teams.
Freshchat
Free, from $19/agent/mo
Freshworks' live chat and messaging product for customer support teams.
Visit FreshchatSummary
Strengths
Ease of Use
81
Value
75
Features
78
Support
72
Pricing
Starter
Free
- Core features
- Community support
- Limited usage
Pro
Free, from $19/agent/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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