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Freshdesk

★★★★4.43.1k reviewsFree for small teams, then from $15/agent/mo

A more affordable, straightforward alternative to Zendesk with a genuinely usable free tier.

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Summary

Freshdesk covers the core helpdesk workflow — tickets, SLAs, knowledge base — at a noticeably lower price than Zendesk, and the free tier is actually usable for small teams rather than a crippled trial. It's less deep on advanced automation and reporting than Zendesk or Intercom at the high end.

Strengths

Ease of Use
84
Value
86
Features
76
Support
77

Pricing

Starter
Free
  • Core features
  • Community support
  • Limited usage
Pro
Free for small teams, then from $15/agent/mo
  • Everything in Starter
  • Priority support
  • Higher usage limits
  • Advanced features
Enterprise
Custom
  • Everything in Pro
  • Dedicated account manager
  • SSO & advanced security
  • Custom contracts

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