The category-defining enterprise customer success platform for tracking account health. It's best suited to enterprise CS teams that want a proven, widely-adopted tool rather than an unproven newcomer. As with most tools in customer success, it's worth comparing pricing tiers closely since the free/entry plan often caps out fast for growing teams.
Gainsight
Custom pricing
The category-defining enterprise customer success platform for tracking account health.
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Strengths
Ease of Use
83
Value
77
Features
80
Support
74
Pricing
Starter
Custom pricing
- Core features
- Community support
- Limited usage
Pro
Custom pricing
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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Collects and prioritizes user feature requests against a public roadmap.
Frill
Lightweight feedback board and public roadmap tool.
Savio
Centralizes feature requests from support tickets and sales calls.
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Custify
Aimed at smaller CS teams that find Gainsight too complex or expensive.