Groove strips help desk software down to what small teams actually use daily — shared inbox, basic automation, a knowledge base — without Zendesk's enterprise pricing or complexity. Advanced routing and reporting are noticeably lighter than enterprise-grade platforms.
Groove
4.5500 reviewsFrom $16/user/mo
Simple, affordable help desk built for small teams that find Zendesk overkill and overpriced.
Visit GrooveSummary
Strengths
Ease of Use
84
Value
86
Features
70
Support
78
Pricing
Starter
From $16/user/mo
- Core features
- Community support
- Limited usage
Pro
From $16/user/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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