Help Scout deliberately avoids the 'ticket number' feel of Zendesk — conversations look and feel like normal email threads, which small teams and customers both tend to prefer. It intentionally doesn't try to be an enterprise omnichannel platform, so very high-volume or multi-channel support teams will outgrow it.
Help Scout
From $22/user/mo
A shared-inbox-style helpdesk designed to feel like email rather than a ticketing system.
Visit Help ScoutSummary
Strengths
Ease of Use
88
Value
80
Features
72
Support
84
Pricing
Starter
From $22/user/mo
- Core features
- Community support
- Limited usage
Pro
From $22/user/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
Users Also Love
Miro
The most widely used online whiteboard, central to remote team brainstorming and workshops.
Tidio
Popular live chat and AI chatbot tool aimed at small ecommerce stores and small business websites.
OpenPhone
Modern business phone system built for small teams, with shared numbers, call recording, and CRM-style contact notes.
Discord
Originally built for gamers, now widely used by creators and businesses to run free-form community spaces.
Slack
The default team chat app for most companies — channels, DMs, and huge third-party app support.
Front
A shared inbox tool that feels more like collaborative email than a traditional ticketing system.
Miro
The most widely used online whiteboard, central to remote team brainstorming and workshops.
Tidio
Popular live chat and AI chatbot tool aimed at small ecommerce stores and small business websites.
OpenPhone
Modern business phone system built for small teams, with shared numbers, call recording, and CRM-style contact notes.