Hiver's biggest selling point is zero migration friction — teams keep using Gmail exactly as before while gaining ticket assignment, SLAs, and analytics on top. It only makes sense for teams standardized on Google Workspace; there's no value for Outlook-based teams.
Hiver
4.61.5k reviewsFrom $19/user/mo
Help desk that turns a shared Gmail inbox into a full ticketing system without leaving Gmail.
Visit HiverSummary
Strengths
Ease of Use
88
Value
84
Features
72
Support
80
Pricing
Starter
From $19/user/mo
- Core features
- Community support
- Limited usage
Pro
From $19/user/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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