Kayako's unified customer view (all conversations across email, chat, and social in one timeline) helps small support teams avoid the context-switching that fragmented tools cause. Its market share and integration ecosystem are much smaller than Zendesk or Freshdesk's.
Kayako
4.1400 reviewsFrom $15/agent/mo
Help desk software combining ticketing, live chat, and a shared customer timeline across channels.
Visit KayakoSummary
Strengths
Ease of Use
78
Value
78
Features
74
Support
74
Pricing
Starter
From $15/agent/mo
- Core features
- Community support
- Limited usage
Pro
From $15/agent/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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