Salesforce is built for scale and customization — if you can imagine a sales process, it can probably be configured (often via a consultant or admin). That power is also the drawback for smaller teams: implementation and admin overhead are real costs that HubSpot or a lighter CRM avoids entirely.
Salesforce
From $25/user/mo
The enterprise-standard CRM — deeply customizable, with the ecosystem to match.
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Strengths
Ease of Use
64
Value
68
Features
95
Support
78
Pricing
Starter
From $25/user/mo
- Core features
- Community support
- Limited usage
Pro
From $25/user/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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