Centralizes feature requests from support tickets and sales calls. Best suited to product teams that want a proven, actively-used tool.
Summary
Strengths
Ease of Use
88
Value
82
Features
85
Support
79
Pricing
Starter
From $29/mo
- Core features
- Community support
- Limited usage
Pro
From $29/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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Canny
Collects and prioritizes user feature requests against a public roadmap.
Frill
Lightweight feedback board and public roadmap tool.
Vitally
Modern CS platform popular with product-led B2B SaaS companies.
ChurnZero
Focused on real-time customer journeys and in-app engagement to reduce churn.
Catalyst
Known for a clean, modern interface that CS teams often prefer over legacy tools.
Custify
Aimed at smaller CS teams that find Gainsight too complex or expensive.