Slack won the workplace-chat category early and still leads on integration breadth — almost every SaaS tool has a Slack connector. The tradeoff is notification overload at scale; teams need real channel discipline or it becomes noise. Huddles (voice/video) are solid for quick syncs but not a full video-conferencing replacement.
Slack
Free, then from $7.25/user/mo
The default team chat app for most companies — channels, DMs, and huge third-party app support.
Visit SlackSummary
Strengths
Ease of Use
88
Value
74
Features
86
Support
80
Pricing
Starter
Free
- Core features
- Community support
- Limited usage
Pro
Free, then from $7.25/user/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
Users Also Love
Miro
The most widely used online whiteboard, central to remote team brainstorming and workshops.
Tidio
Popular live chat and AI chatbot tool aimed at small ecommerce stores and small business websites.
OpenPhone
Modern business phone system built for small teams, with shared numbers, call recording, and CRM-style contact notes.
Help Scout
A shared-inbox-style helpdesk designed to feel like email rather than a ticketing system.
Discord
Originally built for gamers, now widely used by creators and businesses to run free-form community spaces.
Front
A shared inbox tool that feels more like collaborative email than a traditional ticketing system.
Miro
The most widely used online whiteboard, central to remote team brainstorming and workshops.
Tidio
Popular live chat and AI chatbot tool aimed at small ecommerce stores and small business websites.
OpenPhone
Modern business phone system built for small teams, with shared numbers, call recording, and CRM-style contact notes.