Tidio's built-in AI chatbot (Lyro) handles a meaningful share of common customer questions automatically, which is valuable for small teams without dedicated support staff. It's less suited to complex, high-volume enterprise support operations than Zendesk or Intercom.
Tidio
4.71.8k reviewsFree, then from $29/mo
Popular live chat and AI chatbot tool aimed at small ecommerce stores and small business websites.
Visit TidioSummary
Strengths
Ease of Use
86
Value
86
Features
76
Support
78
Pricing
Starter
Free
- Core features
- Community support
- Limited usage
Pro
Free, then from $29/mo
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
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