Modern CS platform popular with product-led B2B SaaS companies. It's best suited to B2B SaaS CS teams that want a proven, widely-adopted tool rather than an unproven newcomer. As with most tools in customer success, it's worth comparing pricing tiers closely since the free/entry plan often caps out fast for growing teams.
Summary
Strengths
Ease of Use
86
Value
80
Features
83
Support
77
Pricing
Starter
Custom pricing
- Core features
- Community support
- Limited usage
Pro
Custom pricing
- Everything in Starter
- Priority support
- Higher usage limits
- Advanced features
Enterprise
Custom
- Everything in Pro
- Dedicated account manager
- SSO & advanced security
- Custom contracts
Users Also Love
ChurnZero
Focused on real-time customer journeys and in-app engagement to reduce churn.
Catalyst
Known for a clean, modern interface that CS teams often prefer over legacy tools.
Custify
Aimed at smaller CS teams that find Gainsight too complex or expensive.
Canny
Collects and prioritizes user feature requests against a public roadmap.
Frill
Lightweight feedback board and public roadmap tool.
Savio
Centralizes feature requests from support tickets and sales calls.
ChurnZero
Focused on real-time customer journeys and in-app engagement to reduce churn.
Catalyst
Known for a clean, modern interface that CS teams often prefer over legacy tools.
Custify
Aimed at smaller CS teams that find Gainsight too complex or expensive.